| Getting you a working login | Issued by hand in the chat, normally under 15 minutes | Saying which term you want, and paying for it | That a payment method never has an off day |
| The channel list | 25,000+ channels, re-pointed when a feed moves | Telling us when one you watch goes quiet | That every channel on earth lasts forever |
| Picture quality tonight | 4K, FHD and HD copies of the busy channels | A connection able to carry the one you opened | 4K on a screen or box that cannot show it |
| Speed into the house | Nothing. This one sits between you and your provider | Buying enough of it, and wiring it where you can | Making a slow line fast from our end |
| The app on your screen | Guides for each player, and which suits your device | Installing it, and letting it update itself | What a third-party app decides to change next |
| The first setup | Someone in the chat who has seen your device before | Being at the television while we go through it | Doing it without you in the room |
| What it costs | One amount, paid once, printed on the page | Picking the term that suits how you watch | Prices that are fixed for all time |
| Renewal | A reminder in the chat as a term runs out | Deciding whether you want another one | Nothing here renews, so there is nothing to promise |
| Changing your mind | 7 days of money back if it will not run | Telling us inside those 7 days | A refund on a term you watched right through |